Shipping Policy

At Prudglow™, we believe shopping for your pets should feel simple, reliable, and stress-free from checkout to delivery. This Shipping Policy explains how orders are prepared, shipped, and delivered to your doorstep.

Our Shipping Approach

Prudglow™ partners with trusted fulfillment centers and global logistics providers to deliver modern pet essentials efficiently and thoughtfully.

By working directly with carefully selected suppliers and fulfillment partners, we’re able to:

• Offer trendy and practical pet products at accessible prices

• Reduce unnecessary storage waste and overproduction

• Deliver products directly to pet-loving homes worldwide

• Maintain a more flexible and efficient fulfillment process

We appreciate your patience and support as part of this modern shopping experience.

1. Order Processing & Shipping Cost

Every Prudglow™ order is carefully reviewed, packed, and prepared before shipment.

📦 Processing Time

Orders are typically processed within 2–4 business days before shipment.

During busy periods such as holidays, seasonal promotions, or high-demand events, processing may require up to 5 business days.

🚚 Shipping Fee

We currently offer a flat shipping rate of:

$5.99 USD per order

Shipping rates remain the same regardless of destination or order size.

2. Estimated Delivery Time

Delivery times may vary slightly depending on destination country, local carriers, and customs processing.

Please note that shipping estimates are approximate delivery windows and are not guaranteed arrival dates.

3. Order Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Important Tracking Notes

• Tracking updates may require 1–3 business days to appear after shipment confirmation

• Temporary pauses in tracking updates are normal while packages are moving between carrier facilities

• Your order may still be in transit even if tracking has not updated immediately

4. Customs Fees & Import Taxes

For international shipments, orders may be subject to customs duties, import taxes, or local processing fees depending on your country’s regulations.

Please Note:

• Customers are responsible for any customs or import-related charges

• Prudglow™ is not responsible for delays caused by customs inspections or processing

• Fees vary by country and are determined by local authorities

Most small pet accessories and household pet products typically pass through without significant customs charges, though policies may differ internationally.

5. Order Changes & Cancellation Requests

Because orders begin processing shortly after purchase, we recommend contacting us as quickly as possible if changes are needed.

To request:

• Shipping address updates

• Order modifications

• Order cancellations

Please contact our support team within 12 hours of placing your order.

📧 Customer Support Email

service@prudglow.com

Once an order has entered the fulfillment stage, we may no longer be able to make adjustments.

6. Damaged or Missing Packages

Customer satisfaction is extremely important to us, and we’re committed to helping resolve shipping issues whenever possible.

📸 Damaged Deliveries

If your package arrives damaged during shipping:

Please email us photos of the damaged item and packaging within 72 hours of delivery, and we will assist with a replacement solution.

📦 Lost Shipments

If tracking confirms that your package has been officially lost during transit, we will arrange a replacement order at no additional cost.

Thank You for Choosing Prudglow™

We’re grateful to be part of your pet’s everyday adventures and comfort.

Prudglow™ is committed to providing bright, modern pet essentials along with dependable customer support and a smooth delivery experience from start to finish.