Privacy Policy

Last Updated: May 2026

At Prudglow™, protecting your privacy and personal information is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, place an order, or interact with our services.

By using the Prudglow™ website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth and reliable shopping experience, we may collect certain types of personal and technical information.

Information You Provide Directly

When you:

• Place an order

• Contact customer support

• Subscribe to emails or promotions

• Create an account

• Participate in surveys or promotions

We may collect:

• Full name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment-related details

Automatically Collected Information

When visiting our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Website interaction activity

• Cookie and analytics data

This information helps us improve website performance and customer experience.

2. How Your Information Is Used

Prudglow™ uses collected information for purposes including:

📦 Order Processing

To:

• Confirm purchases

• Process payments

• Arrange shipping

• Provide tracking updates

• Manage returns and refunds

💬 Customer Support

To respond to:

• Questions

• Requests

• Service-related communications

✨ Website Improvement

To better understand customer preferences and improve:

• Website functionality

• Product offerings

• User experience

• Marketing performance

🔒 Fraud Prevention & Security

To monitor suspicious activity and help protect against:

• Unauthorized transactions

• Fraudulent orders

• Security threats

3. Data Security & Protection

We take reasonable precautions to help protect your personal information.

Security Measures Include:

• SSL encrypted checkout technology

• Secure payment gateways

• Restricted access to sensitive data

• Industry-standard protection systems

Payment Information

Prudglow™ does not directly store full credit or debit card information on our servers after transactions are completed.

All payment processing is handled through authorized secure payment providers.

4. Sharing Information with Third Parties

Prudglow™ does not sell or rent your personal information to third parties for independent marketing purposes.

However, certain trusted partners may receive limited information necessary to operate our business, including:

• Payment processors

• Shipping providers

• Customer service tools

• Analytics services

• Advertising platforms

These third parties are only permitted to use data as necessary to provide their services.

5. Advertising & Analytics Partners

Our website may use cookies, pixels, or similar tracking technologies from advertising and analytics partners to improve advertising relevance and website performance.

These partners may include:

• Meta (Facebook & Instagram)

• Google

• Shopify-related analytics services

These providers may collect browsing activity across websites according to their own privacy policies.

You may manage advertising preferences through your browser settings or relevant third-party privacy controls.

6. Cookies Policy

Cookies are small data files stored on your device that help websites recognize users and improve functionality.

Prudglow™ uses cookies for purposes such as:

Essential Website Functions

• Shopping cart operation

• Checkout functionality

• Account login support

Analytics & Performance

• Website traffic analysis

• User behavior insights

• Performance improvements

Marketing & Advertising

• Personalized advertising

• Promotion measurement

• Campaign effectiveness tracking

You may disable cookies through your browser settings, though certain website features may not function correctly.

7. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Prudglow™ is not responsible for:

• Third-party content

• External privacy policies

• Independent website practices

We encourage users to review the privacy policies of any external websites they visit.

8. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act (CalOPPA):

• Users may visit our website anonymously

• This Privacy Policy is publicly accessible on our website

• Policy updates will be posted on this page

• Users may request updates or corrections to personal information

Do Not Track (DNT)

Some browsers offer “Do Not Track” settings. Because there is no consistent industry standard for DNT responses, our website may not respond uniformly to these signals.

9. Children’s Privacy

Prudglow™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been submitted without parental consent, we will take steps to remove such data promptly.

10. Data Breach Notification

In the event of a security incident involving personal data, Prudglow™ may notify affected users and take appropriate action in accordance with applicable legal requirements.

11. Email Communication & Marketing

Customers may receive emails related to:

• Orders

• Shipping updates

• Customer service inquiries

• Promotional offers (if subscribed)

Users may unsubscribe from marketing emails at any time using the unsubscribe link included in promotional messages.

Prudglow™ complies with applicable anti-spam and electronic communication laws.

12. Your Privacy Choices

Depending on your location, you may have rights related to your personal information, including the ability to:

• Request access to stored information

• Correct inaccurate data

• Request deletion of certain information

• Opt out of promotional communications

To submit a privacy-related request, please contact us directly.

13. Changes to This Privacy Policy

Prudglow™ may update this Privacy Policy periodically to reflect operational, legal, or service-related changes.

Updated versions will be posted on this page along with the revised effective date.

Continued use of our Services after updates indicates acceptance of the revised policy.

14. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

📧 Email

service@prudglow.com

📞 Phone

(323) 602-0874

📍 Business Address

PetSmart
4550 W Pico Blvd
Los Angeles, CA 90019
United States

Thank you for trusting Prudglow™.

We are committed to maintaining a secure, transparent, and trustworthy experience for every customer and pet-loving family we serve.